# Car rental at Dubrovnik (DBV): deposit, damage and fuel charges

> Renting a car at Dubrovnik airport in Croatia? Here is what the rental firm must prove if it charges you after the rental, and where to complain. Facts only; we do not rate firms.

- Web page: https://rentfair.neatfix.app/airports/dubrovnik
- Checked: 2026-11-14
- Other languages: [Deutsch](https://rentfair.neatfix.app/de/airports/dubrovnik.md), [Polski](https://rentfair.neatfix.app/pl/airports/dubrovnik.md)
- Not a law firm. Not legal advice. Facts only, each with a source; no ratings.

## The rules in Croatia

The party claiming payment has to prove the facts (Articles 219 and 221a of the Croatian Civil Procedure Act (ZPP)). Pre-written clauses shifting this onto you may be unfair.

## Local complaint route

Croatia has no statutory complaint book. Complain to the firm in writing and keep proof of sending. Consumer authority: State Inspectorate.
https://www.szp.hr/

## Cross-border help

If you live in another EU country (or Iceland or Norway), the European Consumer Centre in your country helps for free and works with the ECC in Croatia. Europski potrošački centar Hrvatska (ECC Croatia): https://www.gov.hr/en/european-consumer-centre-croatia/560

## At the desk and in the car park

- Read the fuel policy, excess and deposit before you sign; refuse extras you do not want.
- Make sure every existing mark is on the pickup report.
- Film a slow walk-around of the car and photograph the fuel gauge and mileage.
- At return, ask for an inspection with you present and a signed report.
- Check that the deposit hold is released.

## Firm pages

- [Goldcar](https://rentfair.neatfix.app/firms/goldcar.md)
- [Firefly](https://rentfair.neatfix.app/firms/firefly.md)
- [Record Go](https://rentfair.neatfix.app/firms/record-go.md)
- [Centauro](https://rentfair.neatfix.app/firms/centauro.md)
- [OK Mobility](https://rentfair.neatfix.app/firms/ok-mobility.md)
- [Sicily by Car](https://rentfair.neatfix.app/firms/sicily-by-car.md)
- [Drivalia](https://rentfair.neatfix.app/firms/drivalia.md)
- [Surprice](https://rentfair.neatfix.app/firms/surprice.md)

[Run the free check](https://rentfair.neatfix.app/?country=HR)

Checked 2026-11-14. Facts with sources; corrections welcome at rentfair@neatfix.app.