# Car rental at Lisbon (LIS): deposit, damage and fuel charges

> Renting a car at Lisbon airport in Portugal? Here is what the rental firm must prove if it charges you after the rental, and where to complain. Facts only; we do not rate firms.

- Web page: https://rentfair.neatfix.app/airports/lisbon
- Checked: 2026-11-14
- Other languages: [Deutsch](https://rentfair.neatfix.app/de/airports/lisbon.md), [Polski](https://rentfair.neatfix.app/pl/airports/lisbon.md)
- Not a law firm. Not legal advice. Facts only, each with a source; no ratings.

## The rules in Portugal

The party claiming payment has to prove the facts (Article 342(1) of the Portuguese Civil Code). Pre-written clauses shifting this onto you may be unfair.

## Local complaint route

Livro de Reclamações: available at the desk and online at livroreclamacoes.pt. The firm must reply within 15 working days. AMT handles complaints about rent-a-car firms.
https://www.livroreclamacoes.pt/

## Cross-border help

If you live in another EU country (or Iceland or Norway), the European Consumer Centre in your country helps for free and works with the ECC in Portugal. Centro Europeu do Consumidor (CEC Portugal): https://www2.gov.pt/pt-PT/servicos/resolver-conflitos-de-consumo-atraves-do-centro-europeu-do-consumidor

## At the desk and in the car park

- Read the fuel policy, excess and deposit before you sign; refuse extras you do not want.
- Make sure every existing mark is on the pickup report.
- Film a slow walk-around of the car and photograph the fuel gauge and mileage.
- At return, ask for an inspection with you present and a signed report.
- Check that the deposit hold is released.

## Firm pages

- [Goldcar](https://rentfair.neatfix.app/firms/goldcar.md)
- [Firefly](https://rentfair.neatfix.app/firms/firefly.md)
- [Record Go](https://rentfair.neatfix.app/firms/record-go.md)
- [Centauro](https://rentfair.neatfix.app/firms/centauro.md)
- [OK Mobility](https://rentfair.neatfix.app/firms/ok-mobility.md)
- [Sicily by Car](https://rentfair.neatfix.app/firms/sicily-by-car.md)
- [Drivalia](https://rentfair.neatfix.app/firms/drivalia.md)
- [Surprice](https://rentfair.neatfix.app/firms/surprice.md)

[Run the free check](https://rentfair.neatfix.app/?country=PT)

Checked 2026-11-14. Facts with sources; corrections welcome at rentfair@neatfix.app.