# Car rental at Naples (NAP): deposit, damage and fuel charges

> Renting a car at Naples airport in Italy? Here is what the rental firm must prove if it charges you after the rental, and where to complain. Facts only; we do not rate firms.

- Web page: https://rentfair.neatfix.app/airports/naples
- Checked: 2026-11-14
- Other languages: [Deutsch](https://rentfair.neatfix.app/de/airports/naples.md), [Polski](https://rentfair.neatfix.app/pl/airports/naples.md)
- Not a law firm. Not legal advice. Facts only, each with a source; no ratings.

## The rules in Italy

The party claiming payment has to prove the facts (Article 2697 of the Italian Civil Code). Pre-written clauses shifting this onto you may be unfair.

## Local complaint route

Italy has no statutory complaint book. Complain to the firm in writing and keep proof of sending. Consumer authority: AGCM – Autorità Garante della Concorrenza e del Mercato.
https://www.agcm.it/

## Cross-border help

If you live in another EU country (or Iceland or Norway), the European Consumer Centre in your country helps for free and works with the ECC in Italy. Centro Europeo Consumatori Italia (ECC-Net Italia): https://www.ecc-netitalia.it/

## At the desk and in the car park

- Read the fuel policy, excess and deposit before you sign; refuse extras you do not want.
- Make sure every existing mark is on the pickup report.
- Film a slow walk-around of the car and photograph the fuel gauge and mileage.
- At return, ask for an inspection with you present and a signed report.
- Check that the deposit hold is released.

## Firm pages

- [Goldcar](https://rentfair.neatfix.app/firms/goldcar.md)
- [Firefly](https://rentfair.neatfix.app/firms/firefly.md)
- [Record Go](https://rentfair.neatfix.app/firms/record-go.md)
- [Centauro](https://rentfair.neatfix.app/firms/centauro.md)
- [OK Mobility](https://rentfair.neatfix.app/firms/ok-mobility.md)
- [Sicily by Car](https://rentfair.neatfix.app/firms/sicily-by-car.md)
- [Drivalia](https://rentfair.neatfix.app/firms/drivalia.md)
- [Surprice](https://rentfair.neatfix.app/firms/surprice.md)

[Run the free check](https://rentfair.neatfix.app/?country=IT)

Checked 2026-11-14. Facts with sources; corrections welcome at rentfair@neatfix.app.