Car rental at Split (SPU): deposit, damage and fuel charges
Renting a car at Split airport in Croatia? Here is what the rental firm must prove if it charges you after the rental, and where to complain. Facts only; we do not rate firms.
The rules in Croatia
The party claiming payment has to prove the facts (Articles 219 and 221a of the Croatian Civil Procedure Act (ZPP)). Pre-written clauses shifting this onto you may be unfair.
Local complaint route
Croatia has no statutory complaint book. Complain to the firm in writing and keep proof of sending. Consumer authority: State Inspectorate.
Cross-border help
If you live in another EU country (or Iceland or Norway), the European Consumer Centre in your country helps for free and works with the ECC in Croatia. Europski potrošački centar Hrvatska (ECC Croatia)
At the desk and in the car park
- Read the fuel policy, excess and deposit before you sign; refuse extras you do not want.
- Make sure every existing mark is on the pickup report.
- Film a slow walk-around of the car and photograph the fuel gauge and mileage.
- At return, ask for an inspection with you present and a signed report.
- Check that the deposit hold is released.
Upload your agreement, invoice or card statement and see what the firm must prove, your red flags and which routes apply.
Run the free checkFirm pages
Published facts about rental firms common at Southern European airports: legal entity, official complaint channel, ECRCS membership and public regulator decisions. No ratings.
Checked 2026-11-14. Facts with sources; corrections welcome at [email protected].